Ronald is a Psychologist specialized in leadership, business strategy, consultative sales, and high-performance teams. He has extensive experience in Organizational Transformation and Talent Management.

 

Education

 

He studied Psychology at Pontificia Universidad Católica de Chile and later earned a Master’s in Human Resources from Universidad Adolfo Ibáñez, Chile. Additionally, he obtained an Advanced Business Coach certification from Newfield Consulting, USA.

 

Professional experience

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Ronald has a solid 30-year professional career in various companies, industries, and geographies. He has excelled in the strategic and operational management of businesses, facilitating the definition and execution of strategies for 19 business lines in 6 countries. He has relevant experience in successful M&As both at the Latin American and local levels. Additionally, he led a sales force of approximately 1,000 people, achieving the position of market leader in his industry between 2020 and 2023. He implemented customer loyalty programs, improving satisfaction by 28 points and rNPS by 29%. He was responsible for the implementation of the MetLife Way for Leading Program at the Latin American level, which included Harvard methodology for business strategy definition, leadership coaching based on the Enneagram, and talent management using the Strategic Human Capital Management model.

He has contributed to the development of high-performance teams and organizations in various Latin American countries, leveraging purpose, competitive advantage development, talent management, digital tools, data utilization, and coaching.

Currently, he is Chairman of the Board of ProVida Internacional. At MetLife, he held various regional and local positions, including VP of Distribution and Strategy for Latin America, Head of Human Resources for Latin America, Director of Individual Life Business in Chile, Interim Country Manager in Brazil, Ethics and Compliance Officer for Chile, Director of Strategy and Marketing in Mexico, and Director of Human Resources in Mexico. Additionally, he has held various roles in Human Resources in other companies. He has been a professor in the Master’s in Organizational Psychology program at UAI, previously teaching the courses "High-Performance Teams," "Talent Management," and "Strategic Thinking," and currently teaching the "Capstone" course.